Shipping & Returns

SHIPPING

Yes, we ship worldwide!

 

Australian Orders

We offer a flat shipping rate of $10 on all Australian orders.

Express Shipping (AU) $15

 

International Orders

 

We offer a flat shipping rate of $20 to all international orders. International customers may incur customs fees and duties.

We advise that you contact the relevant government body in your country for information on what these charges might be. Once your parcel has left Australia it is up to you to track the item. We will update you with a tracking number once your order has been shipped.

 

RETURNS

Here at Baby Loves Bubbles, we care about all our customers and want to make sure you and your little munchkin are 100% happy with our products. ​

 

Return of goods purchased from Baby Loves Bubbles

We pride ourselves in the incredible quality of our items but in the unlikely event you have received goods that are faulty, please contact us as soon as possible at hello@babylovesbubbles.com so that, once assessed and approved, we can organise either a refund or new item for you.

We will need you to forward some photos of the defect(s) as well as your order confirmation email. We understand shopping online can be a bit tricky so we are always more than happy to provide you with an exchange if you have a change of mind. You may return the product unopened, in its original condition and in its original packaging within 14 days of purchase, for an exchange.

Please email us prior with your order confirmation email as well as the product you would like to exchange your item for. Should the item you choose be more expensive than the original item selected, we will provide you with a store credit which will be valid for 12 months.

However if it is more expensive we will need you to pay the difference.

We do not accept any return for discounted or on sale items, items damaged through normal wear and tear.

Please note that if we are not satisfied of the state of the item returned or if we deem the fault not due to manufacturing, we reserve the right to decline a refund or an exchange.​

We do not offer refunds on shipping cost and when returning your item for an exchange, postage back to us will have to be covered at your own cost. We also will need you to include a prepaid satchel for the chosen exchanged item to be sent to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

 

Return of goods purchased from stockists of Baby Loves Bubbles

We do not replace or refund items purchased from our stockists.

Please contact the store or merchant you purchased the product from directly and find out about their return policy.

Additional non-returnable items:
- Gift cards
- Downloadable items

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@babylovesbubbles.com. If you have any questions in regards to shipping or the progress of your order, please get in touch here.